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Intermittent Import Problems

Postby ghostwheel » Fri Sep 25, 2015 8:35 pm

Update : 01/10/2015
We're still experiencing import problems which is mainly related to the US server but have implemented some tweaks like additional caching and increased retries to help stablise services.
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There is currently a problem with retrieving data off the Blizzard servers and that's been affecting the import process of the site. This means that imports may be very slow and/or fail to properly import.

This has actually been happening since the 15th but has gotten really bad the past couple of days.
Further details here :
http://us.battle.net/en/forum/topic/19022402648

We'll be keeping an eye on this to effect any changes if required at our end.
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Re: Intermittent Import Problems

Postby gozirra » Sat Sep 26, 2015 5:29 pm

Oh good to know you're aware of it. I think some of us shamed them into taking a closer look, on that other thread. Hard to believe it's been over 6 months of getting progressively worse and they haven't bothered to even look at it yet.

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Re: Intermittent Import Problems

Postby ghostwheel » Sat Sep 26, 2015 6:06 pm

gozirra wrote:Oh good to know you're aware of it. I think some of us shamed them into taking a closer look, on that other thread. Hard to believe it's been over 6 months of getting progressively worse and they haven't bothered to even look at it yet.

If you're talking about this one :
http://us.battle.net/en/forum/topic/16543844980

Then yes, that's been an ongoing issue for quite a while.

Site imports use to check timestamps on character imports to bypass unnecessary data retrieval but the site now imports everything as it was found that sometimes that the timestamp was unreliable ( ie. items were seen as changed on official profile but timestamps were unchanged - that's was quite a while ago tho so not sure if the situation has changed). Other than that, a lot of profiles were usually stuck for a long time.
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Re: Intermittent Import Problems

Postby gozirra » Sat Oct 10, 2015 3:15 pm

It seems to have gotten worse, its been a couple days since I've had a successful import, I've tried several times on Thursday and Friday and again this morning (Saturday), it fails 100% of the time now. I played several times (made several paragon levels and got some better gear). Wish they'd get their sh!t together over at Blizzard HQ. Surely they can afford to hire someone to look at this code.
(edit) and I know it's not on your end, just making an observation.

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Re: Intermittent Import Problems

Postby ghostwheel » Sat Oct 10, 2015 7:36 pm

According to Blizzard support, they seem to think it's a hardware related problem so hopefully it wont be long until things are back to normal. For the meantime, it's a complete blackout for US based players.
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Re: Intermittent Import Problems

Postby gozirra » Sun Oct 11, 2015 3:11 pm

Yeah that was a week ago, how long could it take to swap out a blade server in one of the biggest datacenters in the country? :)

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Re: Intermittent Import Problems

Postby Hexers » Sun Oct 11, 2015 10:05 pm

ghostwheel wrote:According to Blizzard support, they seem to think it's a hardware related problem so hopefully it wont be long until things are back to normal. For the meantime, it's a complete blackout for US based players.


Damn, that is quite unfortunate for us NA players :(
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Re: Intermittent Import Problems

Postby gozirra » Tue Oct 13, 2015 3:03 pm

I just had a successful import - it may be fixed. Or I may have gotten incredibly lucky.

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Re: Intermittent Import Problems

Postby ghostwheel » Tue Oct 13, 2015 4:39 pm

Just scanning my error logs and see that things are looking a lot better now.
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Re: Intermittent Import Problems

Postby gozirra » Wed Oct 14, 2015 3:19 pm

It appears they are still only updating it daily on their end though, I had to wait an extra day to complete the link here on the site. But it's progress.

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